Terms & Conditions

Waggy Tails Pet Care offers the following veterinary and pet-care services:

• Veterinary consultations (in-clinic and video)
• Vaccinations, deworming, and preventive care
• Diagnostic services (blood tests, X-rays, scans, ECG)
• Surgeries (castration, spaying, orthopaedic)
• Grooming and spa services
• Daycare and pet boarding
• Pharmacy (medicines and supplements)
• Pet shop (food, accessories, and grooming products)
• Home delivery of medicines and pet-shop products

Services are subject to availability and the professional judgment of our veterinary team. We reserve the right to refuse or discontinue any service where clinically appropriate.

Appointments may be booked through our website, by phone (72000 10707), via WhatsApp, or in person at the clinic.

• All appointments are subject to doctor availability and clinic capacity.
• Online bookings are confirmed once a clinic representative acknowledges the request — automated confirmation messages are acknowledgments, not guarantees of a time slot.
• Please arrive on time. Patients who arrive more than 15 minutes late may be rescheduled at the clinic's discretion.
• Walk-in patients are attended to subject to queue availability and may be asked to wait or return at a quieter time.

• We request at least 2 hours notice for cancellations or rescheduling. This allows us to offer your slot to another patient.
• For grooming and daycare bookings, please cancel at least 24 hours in advance.
• Repeated no-shows may result in a requirement to pre-pay future appointments.
• The clinic reserves the right to cancel or reschedule any appointment due to emergencies, doctor unavailability, or circumstances beyond our control.

• All fees are payable at the time of service unless a prior credit arrangement has been agreed in writing.
• We accept cash, credit/debit card, and UPI.
• Consultation fees start at ₹250 and vary by the nature of the visit. Additional charges apply for diagnostics, procedures, medicines, and other services.
• Invoices are generated at the end of each visit. If you believe an invoice is incorrect, please raise it within 7 days.
• Online orders (pet shop and pharmacy) must be paid in full at checkout. Orders are fulfilled only after payment is confirmed.

• Consultation fees are non-refundable once the doctor has been seen.
• Medicines that are in sealed, undamaged condition and within their expiry date may be returned within 3 days for a refund or exchange, at the clinic's discretion.
• Pet food and grooming products are non-returnable for hygiene reasons unless genuinely defective.
• Grooming services are non-refundable after the service has commenced. If you are unsatisfied, please speak to the clinic manager immediately.
• Cashfree payment gateway refunds are processed within 5–7 business days once approved by the clinic.

All veterinary advice and treatment is provided based on the information you share with us and the clinical examination of your pet at the time of the visit.

• We are not liable for adverse outcomes arising from information withheld from us or from pre-existing conditions not disclosed at the time of consultation.
• Video consultations are supplementary and cannot replace an in-clinic examination. We will advise an in-clinic visit when a physical examination is necessary.
• Prescriptions issued by our doctors are valid for 30 days from the date of issue.
• The clinic does not accept liability for the health of animals that are not brought to our premises for examination and treatment.

• Access to the Pet Parent Portal is provided to registered pet owners. Login credentials (mobile number + password) must be kept confidential.
• You are responsible for all activity under your account. Report any suspected unauthorised access to us immediately.
• Medical records visible in the portal are for your reference only and do not replace a doctor's consultation.
• Portal access may be suspended or terminated if the account is found to be misused or if required by law.

• Home delivery is available for pet-shop products and medicines within our service radius.
• Delivery charges are calculated at checkout based on distance from our clinic and order value (see delivery charge details at checkout).
• Orders with a subtotal of ₹500 or above and delivery within 5 km are eligible for free delivery.
• Delivery is carried out by our own staff. Estimated delivery times are indicative and may vary.
• We are not liable for delays caused by factors outside our control, including traffic, weather, or address errors provided by the customer.
• A valid mobile number must be provided for delivery coordination.

• All pets must be up to date on core vaccinations before undergoing grooming or daycare. We reserve the right to refuse service to pets that show signs of illness or aggression.
• We take reasonable care of pets in our custody but are not liable for injuries sustained during grooming caused by the pet's own movement or pre-existing skin/coat conditions.
• Pets left for daycare are attended by trained staff. Reasonable care is taken but we are not responsible for contagious illness contracted from other animals in the facility.
• We will contact you immediately in the case of any health concern with your pet during grooming or daycare.

All content on our website — including text, images, logos, and the Waggy Tails brand name — is the property of Waggy Tails Pet Care and may not be reproduced, distributed, or used without our prior written permission.

Our collection and use of your personal data is governed by our Privacy Policy. By using our services, you agree to the terms described therein.

We may update these Terms from time to time. When we do, we will update the "Effective date" above. Continued use of our services after a change constitutes acceptance of the updated Terms.

These Terms are governed by the laws of India. Any disputes arising out of or relating to these Terms or our services shall first be attempted to be resolved amicably. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu.

For questions about these Terms, please contact us: